Standing schedules
Dialysis, infusion, radiation, and physical therapy on a repeating weekly route. Booked once, held indefinitely, adjusted with a single call.
Same crew where scheduling allows
HomeServices
What we run
Six ways to get there, one standard of care.
Pick the level of assistance the passenger actually needs. If you are not sure, call dispatch and describe the situation, we will tell you honestly, even when the answer is a smaller trip than you booked.
Level 01
Wheelchair van transport
For passengers who stay in their chair, door to door. The lift does the work, the driver handles the thresholds, and the chair is secured at four points before the van moves an inch.
- Power chairs, manual chairs, and scooters up to 800 lb
- Driver assists from the front door, not the curb
- One companion rides free on every trip
- Oxygen tanks secured and travelling with the passenger
Unit 501 · lift deployed
Level 02
Stretcher transport
For bed-bound patients moving between facilities, or coming home. Two-person crews, a private cabin, and a transfer that is rehearsed rather than improvised.
- Two attendants on every stretcher run
- Climate-controlled cabin with separate air handling
- Infectious-precaution protocols on request
- Facility paperwork handled at both ends
Stretcher transport is non-emergency only. If a patient needs monitoring, medication en route, or could deteriorate, that trip belongs to an ambulance service, and we will tell you so.
Units 502 · 503
Level 03
Ambulatory escort
Door through door, not curb to curb. For passengers who walk with a cane, a walker, or a steady arm, and who should not be crossing an icy lot alone.
- Driver walks the passenger to the check-in desk
- Walkers and canes stowed, never left behind
- Wait-and-return available for short appointments
- Lowest-cost option when a lift isn't needed
Door through door
Levels 04 – 06
Trips that repeat, and trips that can't be rescheduled.
Recurring care and discharge windows are where most transport providers fall down. They are the two things we are built around.
Hospital discharge
We stage against the paperwork, not the guess. Equipment, discharge bag, and a family member ride along on the same trip.
Coordinated with case management
Long-distance transfers
Out-of-region specialist visits and relocations, including multi-hour runs to Charlottesville, Richmond, and the DC corridor.
Quoted per trip, flat rate
Choosing a level
Which transport does the passenger actually need?
| Level | Right for | Crew | Typical use |
|---|---|---|---|
| Ambulatory | Walks with a cane, walker, or a steady arm | 1 driver | Clinic visits, follow-ups, lab work |
| Wheelchair van | Stays seated in a manual or power chair | 1 driver | Dialysis, imaging, specialist appointments |
| Stretcher | Cannot sit upright or transfer to a seat | 2 attendants | Facility transfers, discharge to home or hospice |
| Not us | Needs monitoring, oxygen titration, or medication en route | Paramedic | Call 911 or a licensed ambulance service |
The fleet
Inspected monthly. Pulled the day something fails.
Nine units in service, three configurations, and a maintenance log any case manager is welcome to ask for.
9 units in service
5 wheelchair lift vans
Certified hydraulic lifts, four-point securement.
2 stretcher units
Two-attendant crews, 700 lb cot rating.
2 ambulatory sedans
For escorts that do not need a lift.
Common questions
Before you book.
Twenty-four hours is comfortable for a single trip and a week is better for standing schedules. Same-day requests are taken by phone and filled whenever a unit is free, call dispatch rather than using the form if the trip is today.
Some trips are covered through Medicaid non-emergency transport benefits or a managed-care broker, and some are private pay. Coverage depends on your plan and the reason for the trip, so give us the member details and we will check before you commit to anything.
Yes. One companion rides free on every trip and there is no charge for a service animal. Tell dispatch when you book so the right seat is held, on stretcher runs the companion seat is limited to one.
Call the dispatch line and we adjust the return. Nobody gets left because a doctor was behind schedule. For appointments under an hour you can book wait-and-return and the driver stays on site.
Regularly. Drivers are trained in dementia-aware communication and we assign the same crew to recurring trips so the face is familiar. Tell us what helps, a preferred name, a seat position, a quiet radio, and it goes in the trip notes.
No. Safe Harbor is non-emergency transport only. We do not carry paramedics, we do not monitor patients, and we do not administer anything en route. If a patient is unstable or could deteriorate on the road, call 911 or a licensed ambulance provider.
Ready when you are
Still not sure which one to book?
Describe the passenger and the appointment and dispatch will tell you which level fits.